Shipping policy

2. Delivery

2.1 We deliver across the United Kingdom for the prices specified on our website. Certain exclusions apply.

2.2 Please ensure all delivery information is correct. If your details change, contact our customer service at hello@jacobandisaac.co.uk with your order reference. Once the order is released to our warehouse, we cannot change delivery details. You will receive an email/SMS advising the expected delivery date upon dispatch. If you are unavailable on the advised date, the courier may leave the goods in a safe place at your property or with a neighbour. We are not responsible for orders left at your property if you are unavailable.

2.3 Delivery charges are as stated at checkout and may vary depending on circumstances or courier price changes.

2.4 Orders to the Highlands of Scotland incur additional charges, which will be displayed at checkout.

2.5 We do not offer specific timed delivery slots. While we aim to meet delivery quotes, delays will not be compensated.

2.6 If you order multiple items, we may dispatch them separately. All goods remain the property of Jacob & Isaac until delivered to you.

2.7 Once goods are delivered to the address provided, they become your property and are held at your own risk. Jacob & Isaac is not responsible for any loss or destruction of goods after delivery unless due to our negligence. Ensure someone responsible is available to receive and sign for the goods. If you opt to have goods left without a signature, it is entirely at your risk.